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COMPANY PROFILE THE FOUNDER
Cynthia Lewis founded Med-Scribe Transcription in 1989 after a career of medical transcription in private practices and hospitals that started in 1968 in Raleigh North Carolina. Med-Scribe started as a home based business with a computer desk in the dining room type environment. Then and in earlier times, she supported Internal Medicine or OB/GYN . Cynthia's husband helped her learn the ins and outs of DOS and WP 5.1 on a 286 PC. Cynthia graduated from King's Business College in Charlotte, N.C. with an A.S. in medical business and terminology. She has developed a critical ear for medical terminology and the manner in which many doctors dictate. Today she serves as the focal point for quality control of the finished product from transcriptionists, as well as that from speech recognition routines. She also serves as telephone support for many of the transcriptionist that support the corporation. When not proofing, she is fielding questions from the transcriptionists. She often is overheard on the phone providing personal advice and options to new up-starts or those that are considering starting in medical transcription. THE CORPORATION The service today is supported by a large number of experienced home-based transcriptionists. Extremely low to non-existent turnovers in accounts and staff speak well of the business and management practices being used. The company was incorporated as a Florida corporation in 1998, after being a successful sole proprietorship for ten years. The primary focus of the business has been, and continues to be, small to medium size practices throughout the Central Florida area. At present, medical providers in Seminole, Orange, Osceola, Lake, and Volusia Counties use Med-Scribe services. Specific medical provider references within specialties are available on request. Med-Scribe Transcription has offices located in the Longwood Historic Inn from which daily coordination and quality control take place. Med-Scribe owns and operates a multi-line DVI voice server that is housed and monitored from a secure environment. Both providers and transcriptionists have access to this password-protected user-specific server. It provides a call-in dictation system for the providers as well as remote access to voice data for transcriptionists to retrieve their day-to-day work. Technology now permits the transmission and sharing of compressed voice files recorded from mobile devices. Telephone service is provided to Med-Scribe via RoadRunner, FDN T1 service, Sprint POTS, and Sprint PCS. Med-Scribe uses APC battery backup systems to provides extended operation when AC power fails. There are also a number of lightning protection devices designed around the server to protect it from the numerous afternoon boomers that role thru Central Florida. Transcriptionists supporting Med-Scribe hand-carry, courier, and remotely transmit their work into Med-Scribe offices daily, for quality control and final coordination. Transcriptionists also remotely transmit work into the office via two established computerized and privately operated Med-Scribe bulletin boards. Likewise, after quality proofing and final coordination, the daily transcribed work is returned via courier and/or remotely transmitted to the individual practices. In several cases, a company designed, installed, and maintained, remote printer workstation is provided to allow daily work to be actually printed in the clients office space, further expediting the transcription turn-around time. Micro-cassette based dictation continues to be supported by Med-Scribe, the tapes are picked up and delivered along with the transcribed work that is not electronically delivered.
Cynthia has always maintained that a good transcription service provides the practice services that they state they need, when they say they need it, and in the form they say they want it.
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Contact:
slewis "at" medscribetranscription.com with questions or comments
about this web site.
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